Riob is a brand owned and operated by Furrever Food LLP. These Terms & Conditions govern your access to and use of the website www.riob.in, including all purchases, services, and interactions conducted through the website. By accessing, browsing, or placing an order on this website, you agree to be bound by these Terms & Conditions along with our Shipping Policy, Returns & Refund Policy, and Privacy Policy.

Eligibility & Acceptance of Terms
By using this website, you confirm that you are legally capable of entering into a binding contract under the laws of India. If you are using this website on behalf of another person or entity, you confirm that you have the authority to do so. Your continued use of the website constitutes acceptance of these Terms.

Products & Intended Use
All products sold under the Riob brand are dog biscuits intended strictly for pet consumption only and are not suitable for human consumption. Customers are advised to review ingredient details carefully and consult a veterinarian before introducing any new food to their pet, particularly in cases of allergies or medical conditions.

Product Information & Availability
Product descriptions, images, pricing, availability, and packaging details displayed on the website are provided for informational purposes and may be updated or modified at any time without prior notice. While reasonable care is taken to ensure accuracy, Riob / Furrever Food LLP does not guarantee that all information is error-free. Actual product packaging may differ slightly from images shown.

Orders & Acceptance
Placing an order on www.riob.in, constitutes an offer to purchase products subject to these Terms. Furrever Food LLP reserves the right to accept, reject, or cancel any order at its discretion, including due to product unavailability, pricing errors, or payment issues. An order shall be considered confirmed only after successful payment and order confirmation.

Pricing & Payments
All prices listed on the website are in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as mentioned on the product page. Payments must be completed through authorized payment methods available on the website. Riob / Furrever Food LLP shall not be responsible for payment failures or delays caused by third-party payment gateways or banking systems.

Shipping & Delivery
Shipping, delivery timelines, order tracking, and delivery-related matters are governed by the Shipping Policy available on www.riob.in. Delivery timelines provided are estimates only and are not guaranteed. Riob / Furrever Food LLP shall not be liable for delays caused by courier partners or circumstances beyond reasonable control.

Cancellations, Returns & Refunds
Cancellations, returns, and refunds are governed strictly by the Returns & Refund Policy published on www.riob.in. Due to the nature of pet food products, returns are accepted only in limited circumstances as specified in the policy. Refunds, if applicable, will be processed only after receipt and verification of returned products.

User Responsibilities
Users agree to provide accurate and complete information while using the website and placing orders. Users must not misuse the website, engage in fraudulent activities, interfere with website functionality, or violate any applicable laws or regulations.

Intellectual Property Rights
All content available on this website, including logos, text, images, graphics, product names, and designs, is the intellectual property of Riob / Furrever Food LLP. Unauthorized copying, reproduction, modification, or distribution of any content is strictly prohibited and may result in legal action.

Limitation of Liability
To the maximum extent permitted under Indian law, Riob / Furrever Food LLP shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products. Any liability, if established, shall be limited strictly to the value of the product purchased. Riob shall not be responsible for health issues arising from misuse, overfeeding, or allergic reactions in pets.

Force Majeure
Riob / Furrever Food LLP shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, strikes, lockdowns, government actions, or courier service disruptions.

Third-Party Links
The website may contain links to third-party websites for convenience. Riob / Furrever Food LLP does not control and is not responsible for the content, policies, or practices of such third-party websites.

Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

Changes to Terms
Furrever Food LLP reserves the right to modify or update these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.

Contact & Grievance Redressal
For any questions, complaints, or grievances related to the website or orders, please contact:
Brand: Riob
Company: Furrever Food LLP
Website: www.riob.in
Email: support@riob.in
Phone: +91-9313910965

We aim to respond within 48–72 working hours.